Refund Policy

1. Digital products are generally non-refundable

PromoPassNG sells time-limited access to digital question banks and mock exams. Because this content can be viewed immediately after purchase, access is generally non-refundable once it has been granted and used.

2. When a refund may be considered

We will consider a refund in these situations:

• Duplicate payments — you were charged more than once for the same purchase (for example, due to a network or payment gateway error).
• Technical failures — a fault on our side prevented you from accessing what you paid for, and we were unable to resolve it within a reasonable time.
• Incorrect purchases — you bought the wrong item (for example, the wrong agency) and have not yet used the access.

3. Refund window

Refund requests must be made within 7 days of the original purchase. Requests made after this window will not generally be considered, except where required by applicable law.

4. How to request a refund

Refund requests must be made through our Contact page, including your account email, the item purchased, and the reason for the request. We aim to respond to refund requests within 48 hours.

5. How refunds are issued

Approved refunds are returned to the original payment method via Paystack. Processing times beyond that point depend on your bank or card issuer.